Shipping policy

Last updated: 24 July 2026

This Shipping Policy applies to purchases made from Liminal Climbing (Pty) Ltd through our online store or directly through Liminal Climbing.

Shipping Area

Liminal Climbing currently ships only to physical addresses within the Republic of South Africa.

We do not currently offer international or cross-border shipping. Orders placed with a delivery address outside South Africa may be cancelled and refunded.

Orders are primarily delivered through The Courier Guy. Liminal Climbing may use another suitable courier service where necessary.

Order Confirmation and Payment

After placing an order, you will receive an order confirmation by email.

Orders will only be processed once payment has been received and successfully confirmed.

The order confirmation acknowledges receipt of your order but does not confirm that the order has been dispatched.

Should we be unable to fulfil your order, we will contact you and offer an appropriate replacement, revised lead time or refund.

Order Processing

We aim to prepare and dispatch standard, in-stock orders within three business days after payment has been confirmed.

Many Liminal Climbing products are handmade, made to order or produced in limited batches. Larger orders, customised products and products requiring manufacturing may therefore take longer to complete.

Estimated production times may be displayed on the relevant product page or communicated after the order has been placed. Custom and made-to-order products may take several weeks to manufacture, depending on the size and complexity of the order.

We will make every reasonable effort to dispatch your order within the estimated processing period and will notify you of any significant delay.

Business days exclude Saturdays, Sundays and South African public holidays.

Shipping Charges

Shipping charges are calculated according to factors including:

  • The delivery address;
  • Parcel dimensions;
  • Parcel weight;
  • The number of parcels required; and
  • The courier service selected.

The applicable shipping charge, or any free-shipping offer that applies, will be displayed during checkout before payment is completed.

Where an order is unusually large, heavy or requires special delivery arrangements, Liminal Climbing may contact you regarding additional courier charges before dispatching the order.

Dispatch and Tracking

Once your order has been collected by the courier, you will receive a dispatch notification containing a tracking number or tracking link.

Tracking information may take several hours to become active after collection.

Customers are responsible for monitoring the tracking information and ensuring that someone is available to receive the delivery.

Delivery Times

Courier delivery times begin only once the order has been dispatched. Manufacturing and order-processing times are separate from courier transit times.

Most orders are expected to be delivered within approximately one to five business days after dispatch, depending on the destination and courier service.

Delivery to regional or outlying areas, farms, mines, remote locations and other non-main-centre destinations may take longer and may attract an additional courier charge.

Delivery dates are estimates and are not guaranteed. Delays may occur because of circumstances outside Liminal Climbing's reasonable control, including:

  • Severe weather;
  • Road closures;
  • Courier backlogs;
  • Strikes;
  • Public holidays;
  • Security incidents;
  • Load-shedding; or
  • Other operational disruptions.

Liminal Climbing will assist customers with delayed or missing orders and will remain responsible for the order to the extent required by applicable South African law.

Delivery Address Requirements

Customers must provide a complete and accurate physical delivery address, including:

  • The recipient's full name;
  • A valid South African cellphone number;
  • Street name and number;
  • Complex, estate, building or unit details;
  • Suburb;
  • Town or city;
  • Province; and
  • Postal code.

A physical street address must be supplied. Courier deliveries cannot ordinarily be made to PO boxes.

Liminal Climbing will not be responsible for delays caused by incomplete or incorrect address information supplied by the customer.

Where a parcel is returned because:

  • The address was incorrect or incomplete;
  • The recipient could not be contacted;
  • No one was available to receive the delivery;
  • Access to the premises could not be obtained; or
  • Delivery was refused,

the customer may be responsible for the cost of returning and resending the parcel.

Original shipping charges may not be refundable where the failed delivery resulted from incorrect information or instructions provided by the customer.

Receiving and Inspecting Your Delivery

Please inspect the external packaging before accepting the parcel.

Where the parcel appears damaged, opened, crushed or tampered with, please ask the courier to record this on the waybill or electronic proof of delivery.

Where you cannot inspect the contents immediately, ask for the delivery record to state:

“Received but not unpacked and checked.”

Please retain all packaging, courier labels and waybills until you have confirmed that the complete order has been received in good condition.

Damaged, Tampered-With or Incomplete Deliveries

Please contact Liminal Climbing within 48 hours of delivery if:

  • The parcel arrives damaged;
  • The packaging appears opened or tampered with;
  • An item has been damaged during delivery;
  • An item is missing;
  • You received the incorrect product; or
  • The order is incomplete.

This notification period allows us to submit a courier claim promptly. It does not remove any rights you may have under applicable consumer law.

Please provide:

  • Your order number;
  • A description of the problem;
  • Photographs of the external packaging;
  • Photographs of the courier label or waybill;
  • Photographs or video of the damaged product;
  • Details of any missing items; and
  • A copy or photograph of the proof of delivery, where available.

Please retain all packaging and damaged products until the matter has been assessed.

Liminal Climbing will investigate the matter with the courier and, depending on the circumstances, arrange a replacement, repair, refund or other appropriate remedy.

Missing or Delayed Shipments

Please contact Liminal Climbing if your tracking information has not updated for an unreasonable period or if your parcel has not arrived within the expected delivery period.

Liminal Climbing will raise an enquiry with the courier and manage the courier investigation.

A replacement or refund may be processed once the courier investigation has confirmed that the parcel is lost, unless applicable law requires an earlier remedy.

Contact Details

For shipping or delivery enquiries, please contact:

Email: info@liminalclimbing.com
Telephone or WhatsApp: +27636841358

Applicable Law

This Shipping Policy is governed by the laws of the Republic of South Africa.

Nothing in this policy is intended to exclude, restrict or waive any rights that cannot lawfully be excluded under applicable South African consumer law.